A recruitment process that pulls a manager away from their day-to-day tasks is not what any client wants to implement. Their time should not be spent sifting through CVs of temporary workers, it should be spent delivering the service and solutions to their customers.
The NSPCC was no different with a desire to streamline the process of hiring Qualified Social Work roles into their organization. They wanted to put a standard process in place for their managers that was easy to follow and resulted in fewer issues. Consistency in the process and consistency in the supply were key to whatever solution was implemented.
Client Objective
Remove the administrative burden from hiring managers.
Reduce the number of issues escalated in relation to temporary worker recruitment.
Design a straightforward process for managers.
Provide consistency of process and candidate quality for hiring managers.
Find a supplier that will go the extra mile.
Obtain visibility of temporary worker management information.
Client success
Great supply:
Caritas has provided consistently excellent staff to meet the NSPCC standards. Caritas has continued to engage the NSPCC and gone above expectations to provide value to the NSPCC hiring managers. The value adds and little extras that the team provides is why we continue to contract with them. Even in times of lower demand Caritas continue to deliver, showing they care about the NSPCC as a client and allowing the HR team and hiring managers to concentrate efforts elsewhere.
There are little to no issues raised to HR which means everything is working as it should…. No news is good news. Management
Information at their fingertips:
The visibility of information it has given the HR team has changed the way decisions are made. It impacts and helps define both process and policy decisions within the NSPCC which makes a significant difference to what was happening before.
There are never any issues with invoicing and the NSPCC has peace of mind that the invoicing will always be correct, using the same rates as it is a fully automated process.
Simple to use technology:
Implementing VMS365 has removed three to four steps in the recruitment process that hiring managers were facing. A single and simple online job wizard allows them to enter all the information the recruiter needs too all the job. It is a clean and straightforward system that does not require user training which is important to those managers who use it so infrequently.